October 2005

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Jacobson/Metal Center News
Customer Satisfaction Survey
Satisfaction Gap Widens
The industry’s top-ranked steel producers are pulling away from the competition, widening the customer-satisfaction gap between the best and the rest.

Steel Outlook: Carbon Flat-Roll
Buyer Beware
Steel demand remains healthy across most end-use markets despite rising prices and surcharges. Yet each prediction for the next 90-180 days contains a caveat on the ripple effects of the horrific hurricane season.

Temper Mills: ‘Leveling’ the Competition
Temper mill operators are well positioned, as part-makers increasingly demand truly flat steel.

Tool Steel Stays Strong
Capital investment, new car designs and rising machine tool orders have solidified the market for tool steels.

Producer Profile: Industrial Hard Chrome
Taking a Shine to Cylinders
Using a vertically integrated business model, this specialist in chrome-plated bar and tube delivers perfectly round, straight, corrosion-resistant products for high-performance applications.

From the Editor's Desk
Conditions Defy Prediction,
But Forecast Positive for 2006
By Tim Triplett,
Editor-In-Chief

Business Topics
Metals Industry Responds
to Hurricanes' Impact
By Corinna C. Petry,
Managing Editor

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