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May 28, 2014

Next Generation Service Center Employee is on the Way

In the May and June issues of Metal Center News, we report on the challenges service centers face when hiring, training and retaining the next generation of employees. With an industry workforce that tilts decidedly toward retirement age, it's an issue most distributors will be dealing with in the coming years.

"One of two people in our industry will be turning over in the next five years," says Don McNeeley, president of Chicago Tube and Iron Co. That demographic reality promises an influx of 20-somethings entering the service center workforce.

It's the natural tendency of humans from one generation to compare themselves more favorably to those in another, so conflicts are inevitable. The old fogies and the young punks won’t always see eye to eye. Even if some of the generational stereotypes hold a grain of truth, there’s little the service center operator can do to change that. Instead, say the experts, employers must learn to deal with the personnel they have, not the ones they wish they had. If the next generation of young worker is unaccustomed to criticism, for example, that’s a trait the smart manager will figure out how to modify, rather than simply bemoan.

As Marmon/Keystone's Vice President of Human Resources Linda McCue observes, "As we are hiring new people, we recognize they have different core values. Once we recognize it, then the challenge is how we are going to relate to it."

And a funny thing can happen when youthful new employees are embraced rather than just tolerated. "They tend to energize the people who have been around awhile," says Roger Lindsay, Ryerson’s human resources manager.

For more on training and retraining of employees, see the June issue of Metal Center News.

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Metal Distribution 2014  is your on-line guide to Metal Producers, Equipment Manufacturers and Software companies.
 



 
2014 Directory of Master Distributors
Not Published on This Web site
The Metal Center News Directory of Master Distributors—distributors who sell to other distributors—is an invaluable tool for service centers seeking new sources for special or hard-to-find products. Master distributors play an important role in the marketplace, giving service centers an alternative to buying in mill quantities and helping to remove redundant and excess inventories from the distribution channel.


Print copies are available for $85 U.S. for each copy.
Download Order Form.
 
2014 Directory of Toll Processors
Not Published on This Web site
Metal Center News'
annual toll processing directory is a simple-to-use resource to help companies locate service providers that can meet their specific processing needs.


Print copies are available for $85 U.S. for each copy. Download Order Form.
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Tuesday, September 02, 2014